Terms and Conditions

User Terms And Conditions

Please Read These Terms And Conditions Carefully. By Using This Website Or Ordering Products From This Website, You Agree To Be Bound By All Of The Terms And Conditions Set Out Below.

These User Terms and Conditions (the “Agreement”/“Terms and Conditions”) govern your (“You,” “Your,” “User”) use of this website, www.glimora.in (the “Website”), including PRANDIGA TECHNOVATION PRIVATE LIMITED (“Company,” “We,” “Our”) offers of products for purchase on this Website, or your purchase of products available on this Website. This Agreement incorporates by reference the policies and guidelines mentioned below.

1. Modification of Terms

The Company reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. The Company is a work in progress, and as such, elements may change, be added, or be removed. The Company reserves the right to update the Website and these Terms of Service at its discretion and without prior notice. It is your sole responsibility to stay informed about the latest Terms and Conditions by checking the Website regularly. Your continued use of the Website following the posting of updated Terms of Service or Terms and Conditions will constitute your acceptance of those changes. The Company encourages you to review this Agreement whenever you visit the Website to ensure that you understand the terms governing the use of the Website.

2. Scope of Agreement

This Agreement is independent of any other written agreement you may have with the Company regarding other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), you are requested to immediately cease using the Website.

3. Definitions and Interpretations

The terms ‘we,’ ‘us,’ and ‘our’ refer to the Company, its affiliates, and assignees, while the term ‘you’ refers to any person procuring products/services from any supplier through the Website. “Persons” includes any natural person, firm, company, joint venture, association, partnership, limited liability partnership, society, or other entity (whether or not having a separate legal personality) in the relevant jurisdiction. Words denoting singular in these Terms and Conditions include the plural and vice versa. Words denoting one gender include any applicable gender.

4. User Obligations

By using this Website, you agree to:

5. Account Security

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and account. You agree to accept responsibility for all activities that occur under your account or password. If you suspect any unauthorised use of your account, you must notify the Company immediately.

6. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of the Company or its licensors and is protected by Indian and international intellectual property laws. Unauthorised use of such content may violate copyright, trademark, and other laws.

7. Dispute Resolution

Any disputes arising from or relating to this Agreement shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts located in Kolkata, India, for any legal proceedings related to this Agreement.

8. Limitation of Liability

The Company’s total liability, and your exclusive remedy, whether arising under law, equity, or otherwise, with respect to the website content, products, or any breach of this Agreement, is strictly limited to the amount you paid for the products purchased through the Website, excluding shipping and handling charges. The Company will not be liable for any direct, indirect, incidental, special, or consequential damages in connection with this Agreement or the products, including but not limited to:

The use or inability to use the Website content or products.
The cost of procuring substitute products or content.
Any products purchased or transactions entered into through the Website.
Any alleged lost profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure.
Any delays or failures in performance resulting from causes beyond the Company’s control, including but not limited to technical failures, natural disasters, or acts of government.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorney’s fees, arising out of or related to your use of the Website or any violation of these Terms and Conditions.

10. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms and Conditions shall remain in full force and effect.

11. Termination

The Company reserves the right to terminate or suspend your access to the Website and services at its sole discretion, without notice, for any reason, including but not limited to a breach of these Terms and Conditions.

12. Feedback and Communications

Any feedback, comments, or suggestions you provide to the Company regarding the Website or products shall be considered non-confidential and the Company shall have the right to use such feedback without restriction.

Access To The Website

We strive to ensure the Website’s continuous operation but cannot guarantee uninterrupted access or that it will be free from downtime. We reserve the right to close the Website temporarily for maintenance or technical issues and are not liable for any resulting dysfunctionality or downtime.

Certain Website features require a password for access. You must register an account by providing a secure phone number or email and password, which you should keep confidential. Notify us immediately if you suspect a security breach. The Company is not liable for any loss resulting from your failure to protect your login details.

You must provide accurate and complete information when using the Website. We may disable or terminate any account at our discretion for non-compliance with these Terms, false information, or unlawful activities.

We do not guarantee the Website or its content is error-free. All content is provided “as is,” and we disclaim any liability for errors, inaccuracies, or omissions. We are not responsible for:

By using the Website, you agree to indemnify the Company against any claims or damages arising from your use of the Website.

Product Information

The Company exercises due diligence to ensure that product information, descriptions, and images on the Website are accurate. However, the Company does not warrant the accuracy or completeness of this information and shall not be liable for any inaccuracies, omissions, or errors. The images displayed on the Website are for illustrative purposes only and may not precisely reflect the actual product, including variations in size and colour due to screen resolution and photographic techniques.

Company does not warrant the accuracy or completeness of this information and shall not be liable for any inaccuracies, omissions, or errors. The images displayed on the Website are for illustrative purposes only and may not precisely reflect the actual product, including variations in size and colour due to screen resolution and photographic techniques.

The Website offers lab-grown diamond jewellery for personal use, including both customised and ready-made jewellery, as well as loose lab-grown diamonds for investment purposes. Please be aware that product images may be shown larger or smaller than their actual size to highlight specific details or to fit the entire item into the frame. Such representations are not intended to be to scale, and the Company is not liable for any legal claims or disputes arising from these visual discrepancies.

The Company does not guarantee the availability of all products listed on the Website and reserves the right to modify or discontinue any product at its discretion. The Company shall not be liable for any damages, losses, or claims resulting from the unavailability or discontinuation of products.

Any reliance you place on the information provided on the Website is strictly at your own risk. The Company shall not be responsible for any indirect, incidental, consequential, or punitive damages resulting from any inaccuracies or omissions in the information provided.

By using the Website, you agree to indemnify and hold harmless the Company from any claims or damages arising from your reliance on the Website’s content, including but not limited to any claims related to product discrepancies or errors.

Prices

Taxes and delivery costs are clearly displayed and invoiced at the end of the order, in addition to the price of the products. The Company reserves the right to modify prices at any time; however, any such changes will only take effect for orders placed after the change is updated on the Website.

In the event of a pricing error due to human or technical issues, and if this error is not corrected before the order is completed, the Company reserves the right to cancel the order and refund any payment made. This holds true even if the order was initially validated. The Company will not be liable for any consequential damages, losses, or claims resulting from pricing errors or order cancellations due to incorrect pricing.

The Company is not responsible for any discrepancies arising from errors in pricing, including but not limited to, errors in taxes or delivery costs. It is the customer’s responsibility to verify the total order amount and to review all order details before finalising the purchase.

Any refunds related to pricing errors will be processed as soon as reasonably practicable, but the Company is not responsible for any interest or additional charges incurred as a result of such refunds. By placing an order, you acknowledge and accept that the Company’s liability for pricing errors is limited to the refund of the payment made, and no further compensation will be provided.

Orders

To make a purchase, Users may need to register on the Website after selecting item(s) for their shopping cart. During the purchase process, Users might be required to provide additional mandatory information, such as Permanent Account Number (PAN) and/or GST number, in compliance with legal requirements.

An order will generally be deemed complete only after the Company has received full payment, unless otherwise stated. For verification purposes, the Company reserves the right to contact the User who placed the order via phone or email and may ask verification questions. The Company will proceed with order confirmation only after receiving satisfactory responses to these questions.

The Company utilises one or more third-party payment gateways for processing payments. Users have the option to pay online through our secure third-party payment gateway provider. By using this service, Users agree to adhere to the payment gateway provider’s terms and conditions and privacy policy. The Company is not responsible for any issues or disputes arising from the payment gateway’s services.

Users confirm that the credit card information provided for transactions on the Website is accurate, valid, and owned by the User. The credit card details must be correct and current. The Company does not disclose credit card information to third parties except as required for fraud verification or as mandated by law. The Company disclaims any liability for fraudulent use of credit cards. Users are responsible for any fraudulent charges and must provide proof to dispute such charges.

The Company reserves the right to recover costs, collection fees, and legal expenses from individuals who use the Website fraudulently. Furthermore, the Company may initiate legal action against such individuals for fraudulent activities or violations of these Terms and Conditions. The Company may also take additional security measures, including but not limited to, account suspension or banning of Users suspected of fraudulent activities.

In addition, the Company is not responsible for any errors or issues related to the payment gateway, including but not limited to transaction failures, processing delays, or unauthorised transactions. Any disputes related to payment processing should be directed to the payment gateway provider in accordance with their dispute resolution procedures.

Availability

We will make every effort to fulfil your order once it is completed and payment has been received. In the event that a product becomes unavailable after your order has been confirmed and paid for, we will refund the amount you paid for the product within 30 days from the date of payment.

If your order includes items that are temporarily out of stock, we will dispatch the available items first and send the remaining items once they become available. Shipping fees for the undelivered items will be refunded.

However, we are not liable for any delays in shipping or availability of items due to unforeseen circumstances, including but not limited to supply chain disruptions or stock shortages.

If applicable, we will offer you a replacement for the unavailable product with an item of equal value and quality. Should you choose to decline the replacement offer and the original product is permanently out of stock, we will refund the price of the unavailable product. Please note that the replacement offer is subject to availability and may vary based on stock levels and market conditions.

The Company reserves the right to cancel any order in case of inaccuracies in pricing, product descriptions, or other errors. In such cases, we will notify you as soon as possible and provide a full refund for the affected items. The Company is not responsible for any consequential losses or damages resulting from such cancellations.

All refunds and replacements are subject to our standard return and exchange policies. The Company is not liable for any financial loss, inconvenience, or other impact arising from delays, unavailability, or changes to your order.

In cases where a refund is processed, it will be issued using the original payment method. The Company is not responsible for any delays or issues with the payment method provider that may affect the timing of the refund.

Delivery

The Company strives to adhere to the delivery schedule indicated on the Website but is not liable for consequences resulting from delays, loss of packages caused by third-party delivery services, user actions, or unforeseen events such as Acts of God. If a package is not received, an investigation will be initiated with the carrier, which may take several days. No reimbursement or re-delivery will occur during this investigation period.

Users must provide the recipient’s full name as per government-issued photo identification. Upon delivery, the recipient must present one of the following valid government-approved photo IDs:

Delivery will only be completed after verifying the recipient’s photo ID and name. The Company or its courier agent will record details from the government photo ID for secure delivery. The recipient must cooperate with the courier by providing valid identification.

If a different person is to receive the delivery on the User’s behalf, details must be specified at the time of ordering. Changes to recipient details cannot be made once the order is processed.

All shipping and local charges will be covered by the Company. Recipients should inspect the package upon delivery and refuse to accept it if the packaging appears tampered with. They have the right to open the package and verify its contents before accepting or signing for the delivery. If the package is empty, damaged, or does not match the order, the recipient should refuse acceptance.

By signing the delivery receipt, the recipient acknowledges receipt of the product as per the order. The Company will not be liable for refunds or replacements for complaints made after the receipt is signed.

If the recipient is unavailable, the Company or courier agent will attempt delivery up to three times before returning the item to the Company. Any re-shipment or handling costs for non-delivery will be charged to the User.

The Company reserves the right to refuse or cancel orders and seek legal remedies for any fraudulent or abusive behaviour related to delivery and receipt.

Diamonds Certificates

All loose diamonds, whether for investment or retail purposes, and diamonds set in jewellery will generally be accompanied by individual certificates issued by an independent third-party certification authority. However, diamonds set in jewellery or mounts will not be individually certified unless explicitly stated at the time of placing the order. The entire piece of jewellery will be certified either by an independent third-party certification authority or by www.glimora.in, depending on the value of the jewellery. The Company reserves the right to determine whether to provide certification for any diamond or product, unless certification is specifically mentioned in the product details on the Website. The details of the certificate, if applicable, will be provided at the time of purchase.

The Company makes no guarantee that certification will be provided for all products, and any statement regarding certification should not be construed as a guarantee of quality, authenticity, or value beyond what is specifically stated. The Company is not liable for any inaccuracies, discrepancies, or omissions in the certification provided by third-party authorities.

If a product is purchased without certification, the Company is not responsible for any subsequent issues regarding the authenticity, quality, or valuation of the diamond. Any claims related to the certification or quality of the diamonds should be directed to the issuing certification authority and not to the Company.

The Company is not responsible for any losses or damages that may arise from a lack of certification or from the decisions made based on the certification provided. By purchasing products from the Website, you acknowledge and accept these terms regarding certification and the Company’s liability.

Privacy And Protection Of Personal Data

Commitment to Privacy

The Company is dedicated to protecting your privacy and implements stringent measures to safeguard your information, including user, payment, and order data. We do not share your information with any third-party systems. Despite our efforts to ensure security, we cannot guarantee that unauthorised third parties will not gain access to your information due to technical issues or other factors beyond our control.

Required Information

The information you provide is essential for processing and delivering your orders, billing, and establishing warranty contracts. Failure to provide accurate and complete details may result in the cancellation of your order. By registering on the Website or application, you agree to provide truthful and accurate information. Providing false or misleading information constitutes a breach of these General Terms and Conditions and may result in legal action.

Access and Rectification

You have the right to access and correct all personal information held by the Company. You may request to review the personal information we hold about you and make changes as necessary. The Company reserves the right to refuse requests for access or correction if the request is unreasonable or if it violates any legal obligations.

Cookies

We use cookies to store certain information on your hard drive. Cookies help us generate statistics based on visitor data and suggest products that may interest you based on your previous site visits. Cookies do not contain confidential information about you. You can manage or disable cookies through your browser settings, but this may affect the functionality of the Website.

Marketing Consent

By using our Website or application, you consent to receive marketing, promotional, and discount offers from the Company. This includes other offers or information made available to consumers from time to time. You can opt out of receiving marketing communications by following the unsubscribe instructions provided in each communication.

Intellectual Property and Use of Content

Ownership of Content

All content on the Company website, including illustrations, texts, names, brand names, images, and videos, is the exclusive property of the Company. Unauthorised use of this content is prohibited.

Reproduction and Authorization

Any reproduction, in whole or in part, of this content by any means or on any medium is strictly prohibited without prior and express authorization from the Company. Unauthorised use may result in legal action.

Protection Under Law

All information, content, and files are protected by intellectual property and copyright laws. The Company does not grant any rights to copy, display, or distribute content not owned by you. Unauthorised use of content that infringes on third-party intellectual property rights constitutes an offence of forgery and is punishable under Indian intellectual property laws.

Legal Consequences

The Company will take appropriate legal action against individuals or entities involved in the unauthorised use or reproduction of content. This includes pursuing claims for damages, injunctions, and other remedies as permitted by law.

Company Liability

The Company shall not be held responsible for any violations of third-party rights resulting from user activities on the site. Additionally, the Company will not be liable for any losses, damages, or expenses incurred by users or third parties due to unauthorised use of the Website’s content.

Waiver And Severability

The Company’s failure to enforce or exercise any right or provision under these Terms of Service shall not be interpreted as a waiver of that right or provision. The Company’s waiver of any provision of these Terms shall not be deemed a waiver of any other provision. These Terms of Service constitute the complete and exclusive agreement between you and the Company regarding the use of our services and supersede any prior agreements or understandings, including any previous versions of these Terms of Service.

If any provision of these Terms is declared invalid, illegal, or unenforceable by a court with appropriate jurisdiction, that provision will be modified or removed to the extent necessary to render it valid and enforceable, while the remaining provisions will continue to be fully effective and enforceable. The Company reserves the right to amend or update these Terms of Service at its discretion, and any amendments will be effective immediately upon posting on the Website.

By continuing to use the Website following any amendments, you agree to be bound by the updated Terms of Service. The Company’s failure to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy, nor shall it prevent the Company from exercising any other right or remedy in the future. In the event of any dispute arising from these Terms of Service, the Company shall have the right to seek legal remedies, including but not limited to, injunctive relief, damages, and any other remedies available under law.

Disclaimer

You acknowledge and agree that accessing and using the services on the website, as well as conducting transactions through it, is done at your own risk. You are responsible for exercising prudent judgement before engaging in any transactions on the website. Furthermore, you confirm that any orders placed through the website are intended solely for personal use and not for commercial purposes.

We expressly disclaim all warranties and representations, whether express or implied, concerning the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed, displayed, or transacted, as well as the content (including product or pricing information and/or specifications) on the website. Although we have taken reasonable measures to prevent inaccuracies, the website, including all content, information (such as product prices), software, products, services, and related graphics, is provided on an “as is” basis, without any warranty of any kind.

In addition, we do not warrant that the website will be uninterrupted or error-free, nor do we guarantee the accuracy or completeness of any information on the website. We shall not be liable for any errors, omissions, or interruptions in the website’s operation, or for any loss or damage arising from reliance on any content or information provided on the website.

The Company reserves the right to modify or discontinue any aspect of the website, including its content and functionality, at any time without notice. We are not responsible for any loss or damage resulting from such modifications or discontinuations. By using the website, you agree to indemnify and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the website or any violation of these terms.

Indemnity And Release

You agree to indemnify and hold harmless the Company, along with its subsidiaries, affiliates, and their respective officers, directors, agents, and employees, from and against any claims, demands, actions, or penalties, including reasonable attorney’s fees, arising out of or related to your breach of these Conditions of Use or any document incorporated by reference, or your violation of any applicable law, rule, regulation, or third-party rights. This indemnification obligation extends to any claims resulting from your use of the website, transactions conducted through the website, or any content you submit or post on the website.

You expressly release the Company, its affiliates, and any of its officers or representatives from any costs, damages, liabilities, or other consequences resulting from the actions or omissions of any third-party contractors. This release includes but is not limited to, any losses, damages, or claims arising from delays, errors, or issues caused by third-party service providers. You specifically waive any claims or demands you may have against the Company, its affiliates, or their representatives in relation to such third-party actions or omissions, whether under statute, contract, or otherwise.

Additionally, you agree that the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the actions or omissions of third-party contractors or service providers. You further agree to cooperate fully with the Company in the defence of any claims or actions brought against the Company that are subject to your indemnification obligations.

Disclaimer Of Warranties

Your use of this website and any products is undertaken at your own risk. The website and products are provided on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement concerning the products or the content on the website. This disclaimer also applies to any reliance on or use of the website content or products, including trial products.

Without limiting the generality of the foregoing, the Company makes no warranty:

That the information provided on this website is accurate, reliable, complete, or timely.
That links to third-party websites lead to information that is accurate, reliable, complete, or timely.
That any advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein.
Regarding the results that may be obtained from the use of the products or that defects in products will be corrected.
Concerning any products purchased or obtained through the website.

The Company is not responsible for any errors, inaccuracies, or omissions related to the website content or products, or any losses or damages arising from your use of or reliance on the website or products. The Company further disclaims any responsibility for any harm, injury, or damage arising from the use or inability to use the website or products, including but not limited to indirect, incidental, special, or consequential damages.

The Company also does not guarantee uninterrupted or error-free operation of the website, nor does it warrant that the website is free from viruses or other harmful components. Any reliance you place on the website content or products is done at your own risk.

In no event shall the Company be liable for any claims arising from the use of the website or products beyond the amount paid by you for the specific product(s) in question.

Limitation of Liability and Disclaimers

1. Limitation of Liability

The Company’s total liability, and your exclusive remedy, whether arising under law, equity, or otherwise, with respect to the website content, products, or any breach of this agreement, is strictly limited to the amount you paid for the products purchased through the website, excluding shipping and handling charges.

2. Exclusion of Certain Damages

The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising in connection with this agreement or the products, including but not limited to:

The use or inability to use the website content or products.
The cost of procuring substitute products or content.
Any products purchased or transactions entered into through the website.
Any alleged lost profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure.
Any delays or failures in performance resulting from causes beyond the Company’s control, including but not limited to technical failures, natural disasters, or acts of government.

3. No Warranty for Content or Third-Party Links

The Company does not warrant or guarantee the accuracy, reliability, completeness, or timeliness of the website content or any content on third-party websites linked from the website. The website and all related content are provided on an “as is” and “as available” basis.

4. Exclusion of Implied Warranties

The Company expressly disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the products or website content.

5. Discretionary Actions

The Company reserves the right to limit, suspend, or terminate access to the website and/or products if a user is found to be in violation of these terms, engaged in unlawful activities, or if the Company deems it necessary for any reason.

6. Indemnification

You agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, officers, directors, agents, and employees from any claims, demands, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website or any violation of this agreement.

7. Compliance with Laws

The Company will not be liable for any losses or damages arising from your failure to comply with applicable laws, regulations, or the terms and conditions of this agreement.

By using the website or purchasing products, you acknowledge and agree to these limitations of liability and indemnification provisions.

Losses

The Company shall not be liable for any business losses, including but not limited to loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure. Furthermore, the Company will not be responsible for any other indirect or consequential losses that were not reasonably foreseeable to both you and the Company at the time you commenced using the website.

In addition, the Company disclaims all liability for any damages resulting from:

Errors, inaccuracies, or omissions in the website content or products.
Any failure or delay in performance resulting from events beyond the Company’s reasonable control, including but not limited to natural disasters, acts of terrorism, or network failures.
Any unauthorised access to or use of the website or your personal information by third parties.
Any inaccuracies or errors in the information provided by third-party links or external websites.

You agree that the limitations and exclusions of liability set forth in this agreement are reasonable and reflect a fair allocation of risk between the parties.

Unforeseen Events

In the event of any situation or occurrence not explicitly covered by these terms and conditions, you may contact us at support@glimora.in with your queries and/or grievances. We will make every effort to address and resolve such queries and grievances as promptly as possible. Please be advised

that each query and/or grievance will be evaluated and handled on a case-by-case basis, and the resolution may vary depending on the specific circumstances.

Governing Law And Jurisdiction

These conditions are governed by and shall be construed in accordance with the laws of India. Both parties agree to submit to the exclusive jurisdiction of the courts located in Kolkata for the resolution of any disputes arising out of or in connection with these terms and conditions.

Feedback And Comments

All opinions and comments posted on the Website by customers are subject to screening and moderation by the Company. The Company reserves the right to refuse, modify, or remove any comments that violate applicable laws or are deemed inappropriate, including but not limited to abusive language, defamatory statements, insults, or out-of-context commentary. The Company also reserves the right to take necessary legal actions against individuals who post such comments.

The Company does not guarantee the accuracy, completeness, or validity of any user-generated content and assumes no liability for any errors or omissions in such content. Users are solely responsible for the content they post and must ensure it complies with all applicable laws and regulations.

By using this Website or placing an order for products through it, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this Agreement. You also consent to the Company’s right to take appropriate actions, including legal measures, in response to any violations of these terms.

Buy Back and Exchange

The Company offers a Lifetime Exchange & Buy Back Policy for products sold exclusively within India. This policy is subject to review by our Quality Assurance Department, which will assess the product to ensure it is free from any damage, wear, alterations, or resizing. The decision of the Quality Assurance Department regarding any Lifetime Exchange or Buy Back request will be final and binding.

For any Lifetime Exchange or Buy Back request, the following items must be provided:

Original Product
Original or Copy of the Invoice
Product Certificate (if applicable)
Valid Government-Issued ID Proof of the person making the request
Warranty Card (if applicable)

When shipping a product to us under the Lifetime Exchange or Buy Back Scheme, it must be packed and sealed securely to prevent any damage during transit. The product should be bubble-wrapped, placed in a small box, or enclosed in a padded envelope to ensure its protection.

For re-shipping products under the Lifetime Exchange or Buy Back Scheme, the products must be shipped using our designated shipping partners only.

Glimora offers a Lifetime Buy-Back and Exchange Program on all qualifying purchases. You can return or exchange your jewellery, provided it is accompanied by the original product certificate, and we will assess its value based on the prevailing market rate as per Glimora’s records. Necessary deductions will apply for making charges, taxes, and a processing fee of ₹2000. If your purchase included any discounts or complimentary gifts, the corresponding amount or value will be deducted as well. The Buyback and/or Exchange policy is available six months after the original delivery date, allowing flexibility in your decision-making. In the case of missing certificates for solitaire jewellery, a flat deduction of ₹2500 per missing certificate will be applied. For solitaires of larger sizes, the deduction amount may exceed ₹2500, depending on the size of the stone. Glimora will cover all shipping costs for products sent back for buyback or exchange

Lifetime Exchange: When you opt to exchange your item, the value of the exchanged product will be added as credit to your Glimora account valid for a period of 365 days, allowing you to use it towards the purchase of any other product. Please note, the credited amount is non-refundable and cannot be converted to cash.

Lifetime Buy-Back: If you decide to return the product under our buy-back policy, the buy-back amount will be transferred to your bank account within 30 business days of receipt and quality assessment of the returned item.

Details of Buyback and Exchange

Product	Exchange	Buyback
Diamond Studded Jewellery	100% value of the gold/silver/platinum based on the current market price 100% value of the diamond based on the current market price	100% value of the gold/silver/platinum based on the current market price 80% value of the diamond based on the current market price
Gold Jewellery	100% value of the gold based on the current market price	100% value of the gold based on the current market price
Loose Solitaires	100% value of the diamond based on the current market price	80% value of the diamond based on the current market price
Coins	100% value of the gold/silver based on the current market price	100% value of the gold/silver based on the current market price

Please note the following terms for buyback and exchange

Buyback and exchange do not apply to loose diamonds.
Polki jewellery, pearls, and coloured gemstones are also excluded from buyback and exchange.
You must provide the original invoice and certification for any buyback or exchange request.
Glimora products purchased outside of official Glimora stores or Glimora’s website are not eligible for buyback or exchange.
If a discount was applied during the original purchase, an equivalent deduction will be made from the current market value when calculating the buyback or exchange amount.
Deductions will be made for any signs of excessive wear, damage, or defects, with possible reductions of up to 100% of the product’s value depending on the condition of the item.
Jewellery altered by any party other than Glimora will not be accepted for buyback or exchange.
After conducting a thorough quality inspection, Glimora reserves the right to adjust the product’s value, with an explanation provided for any changes.
The gold weight will be calculated after removing all pearls, stones, lac, dust, or other materials.
Products cannot be exchanged for gold or silver coins/bars.
Customized jewellery is not eligible for buyback or exchange.
GST shall be excluded from all buyback and exchange calculations
Any loyalty points, rewards, or benefits used during the purchase will be deducted from the buyback or exchange value.
If the original purchase was made through an EMI plan, any unpaid EMIs will be deducted in addition to the other applicable deductions.

Return Policy

At Glimora, we offer a 15-day Return Policy to ensure you’re completely satisfied with your purchase. If for any reason you need to return your product, you can do so within 15 days of delivery, and we will issue a full refund after deducting Rs. 1,000/- per product for delivery and processing fees.

Please note the following:

Products that have been engraved, personalized, or customized are not eligible for returns.
The item must be returned in its original packaging, in unused and saleable condition, without any scratches, damage, or signs of wear. Tags and stickers should remain intact. Any tampering with the tags or packaging will void the 15-day return eligibility.
Items that show any signs of wear, alteration, resizing (by a jeweller other than Glimora), or damage will not be accepted for return under the 15-Day Return Policy.
To qualify for a return, the product must include the original invoice, certificates, warranty card (if applicable), packaging, free gifts, certificate of authenticity, endorsement certificates, and any other booklets that were included in the original purchase.
A product can only be returned if:
1. It is unused and not customized
2. It remains in the same condition as when it was sold
3. It is returned within 15 days of delivery
4. It has not been tampered with or altered.
If the original purchase was made through an EMI system, a 1% deduction on the total invoice value will be applied at the time of refund for the first instalment.

Return Process

To initiate a return under this policy, follow these steps:

Contact our Customer Care within 15 days of delivery at support@glimora.in
Repack the product with all its original packaging, certificates, and invoices as specified before
Call our Customer Care to confirm the package is ready and we’ll arrange for return shipment and provide all return pickup details and instructions
The product must include the original product certificate and invoice. If the certificate is missing, a charge of ₹2,500 will apply
Ensure you receive proof of the pickup, whether via a paper receipt, photo of the tracking number, or SMS confirmation
Glimora will cover all return shipping costs
Upon receiving the returned item, it will be examined by our Quality Check department at the Head Office to verify the weight, authenticity, and condition of the product (checking for damage, stone defects, alterations, etc.)
Once the quality inspection is completed, a refund will be processed to your bank account within 15 business days.

This policy ensures a hassle-free return process while maintaining quality standards for all products.

Policy Updates

Glimora reserves the right to update or change these policies at any time, so we recommend checking them regularly. Any updates will be effective immediately upon being posted on our website: www.glimora.in If significant changes are made, a notice will be provided to ensure customers are aware of the updates.

Customer Support

Need assistance or have feedback for us?

We’re here to listen and improve. If you have any questions or suggestions, please don’t hesitate to reach out.

You can contact us via email at support@glimora.in or by phone at +918240021402

Our registered office is located at:

54A, Kali Krishna Tagore Street
3rd floor, Room no. :- 25
Kolkata:- 700007